Frequently Asked Questions


Find the answers to some of the questions you may have about our services.
What to expect when you call for a first appointment?
When you call us, you’ll be greeted by our Virtual Receptionist who will take your basic information (name, phone number). That will then be given to our Intake Coordinator, and they will call you back within 2 business days to answer any questions you may have or to get you scheduled for an intake appointment.

During this first call with our Intake Coordinator, they will get some additional basic information (insurance info, reason for calling) from you, so that we can expedite your intake process. They will then work with you to get an intake appointment scheduled that meets your scheduling needs.

Before this first appointment, the Intake Coordinator will get you some initial paperwork to review, and will be checking your insurance benefits. During the intake appointment, the Intake Coordinator will orient you to our practice, discuss your insurance benefits and payment information specific to our practice, complete a brief measurement survey, collect the intake paperwork, and will then answer any questions you may still have.

Within the next 2 business days, you can expect a call from your assigned therapist to get scheduled for your first appointment with them.

What hours are you available?
Our normal business hours are 8:00am – 8:00pm upon appointment only. By request, appointments may be scheduled outside of these hours.
What insurance plans do you accept?

We no longer accept Medicaid, however we do offer scholarships for folks who are eligible for Medicaid or Medicare or who are uninsured. 

We also participate on the Blue Cross/Blue Shield provider panel, so we are able to bill them directly for payment.

At this time, we do not participate on any other managed care insurance panels. With only a few exceptions, however, we can file health insurances as an “out-of-network provider”. Since payment is due at the time of service, we will request that the insurance company reimburse the client directly. In North Carolina, insurance companies are required to reimburse you within a set number of days. Please check with your insurance company prior to scheduling. Ask your insurance company about their “out-of-network coverage”, yearly deductible, percentage they will reimburse, and whether a prior authorization is needed.

Do you accept debit-credit cards?
Yes, we accept Visa, Mastercard, Discover and American Express.
What if I don’t want to use my insurance?
Our fees are $150.00 for the first appointment (Comprehensive Clinical Assessment), $120.00 (typically an hour session) for following appointments.  All fees must be paid at the time of service.
Is there someone there who prescribes medication?
No, however we do work closely with a local psychiatrist and can make a referral if necessary.
How long do appointments last?
Typically they last a full 60 minutes, however there may be times when 45-50 minutes will be enough.
Is therapy right for me?
Seeking out therapy is an individual choice. There are many reasons why people come to therapy. Sometimes it is to deal with long-standing psychological issues, or problems with anxiety or depression. Other times it is in response to unexpected changes in one’s life such as a divorce or work transition. Many seek the advice of a counselor as they pursue their own personal exploration and growth. Working with a therapist can help provide insight, support, and new strategies for all types of life challenges. Therapy can help address many types of issues including depression, anxiety, conflict, grief, stress management, body-image issues, and general life transitions. Therapy is right for anyone who is interested in getting the most out of their life by taking responsibility, creating greater self-awareness, and working towards change in their lives.
Do I really need therapy? I can usually handle my problems.
Everyone goes through challenging situations in life, and while you may have successfully navigated through other difficulties you’ve faced, there’s nothing wrong with seeking out extra support when you need it. In fact, therapy is for people who have enough self-awareness to realize they need a helping hand, and that is something to be admired. You are taking responsibility by accepting where you’re at in life and making a commitment to change the situation by seeking therapy. Therapy provides long-lasting benefits and support, giving you the tools you need to avoid triggers, re-direct damaging patterns, and overcome whatever challenges you face.
How can therapy help me?

A number of benefits are available from participating in psychotherapy. Therapists can provide support, problem-solving skills, and enhanced coping strategies for issues such as depression, anxiety, relationship troubles, unresolved childhood issues, grief, stress management, body image issues and creative blocks. Many people also find that counselors can be a tremendous asset to managing personal growth, interpersonal relationships, family concerns, marriage issues, and the hassles of daily life. Therapists can provide a fresh perspective on a difficult problem or point you in the direction of a solution. The benefits you obtain from therapy depend on how well you use the process and put into practice what you learn. Some of the benefits available from therapy include:

  • Attaining a better understanding of yourself, your goals and values
  • Developing skills for improving your relationships
  • Finding resolution to the issues or concerns that led you to seek therapy
  • Learning new ways to cope with stress and anxiety
  • Managing anger, grief, depression, and other emotional pressures
  • Improving communications and listening skills
  • Changing old behavior patterns and developing new ones
  • Discovering new ways to solve problems in your family or marriage
  • Improving your self-esteem and boosting self-confidence
What is therapy like?

Every therapy session is unique and caters to each individual and their specific goals. It is standard for therapists to discuss the primary issues and concerns in your life during therapy sessions. It is common to schedule a series of weekly sessions, where each session lasts around an hour. Therapy can be short-term, focusing on a specific issue, or longer-term, addressing more complex issues or ongoing personal growth. There may be times when you are asked to take certain actions outside of the therapy sessions, such as reading a relevant book or keeping records to track certain behaviors. It is important to process what has been discussed and integrate it into your life between sessions. For therapy to be most effective you must be an active participant, both during and between the sessions. People seeking therapy are willing to take responsibility for their actions, work towards self-change and create greater awareness in their lives. Here are some things you can expect out of therapy:

  •  Compassion, respect and understanding
  • Perspectives to illuminate persistent patterns and negative feelings
  • Real strategies for enacting positive change
  • Effective and proven techniques along with practical guidance
What is Dialectical Behavior Therapy and how is it different from other treatments?

Good question!  I frequently speak with folks who have been in “talk therapy” for years, and they’re very frustrated by the time they are sitting across from me.  They’ve spent a lot of time, money, and usually relationships and self-worth, along the way…without much to show for it.  The really unfortunate thing is that many of them have been “fired” from treatment, or have been told that they weren’t progressing, or other such devastating horror stories.  And the reality is (usually), it’s the treatment that has failed these folks, not themselves or their lack of trying.  After we jump into it, and folks see a much different approach, they often feel hope, self-worth, empowered…and often times, like they’ve finally found the key.  Now, don’t let me give you the wrong impression…DBT takes work!  For both of us, actually; but that’s part of the deal…I’m in it if you’re in it.

Here’s a brief video that does a good job giving an overview of “What the Heck is DBT?” by Esme Shaller at UC San Francisco:

Is therapy confidential?

In general, the law protects the confidentiality of all communications between a client and therapist. No information is disclosed without prior written permission from the client.

However, there are some exceptions required by law to this rule. Exceptions include:

  • Suspected child abuse or dependant adult or elder abuse. The therapist is required to report this to the appropriate authorities immediately.
  • If a client is threatening serious bodily harm to another person. The therapist is required to notify the police.
  • If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.



Get in touch with us to see if we’re a good fit.

336-337-5469 |

Pin It on Pinterest